LMS Transport Account Manager
Cape Town, Western Cape
Posted 23 July 2020 - Closing Date 07 August 2020

Job Details

Job Description

Main purpose of the position
This function will focus on clients that will only integrate with On the Dot’s Logistics Management System (LMS) platform to manage last-mile deliveries. These clients might include B2B, B2C and e-commerce supply chains. This position will report to the Transport Manager

Key outputs
• Identify and engage with new business opportunities for LMS clients
• Member of the project team to implement new LMS customers in terms of client requirements and LMS and courier processes
• Design and optimise logistics operational processes
• Develop and implement standard operational procedures (SOP) at client level
• Identify and address opportunities to improve service, costs and processes
• Pro-actively and timeously identify and resolve logistical or integration issues and address problems to ensure systems are online and orders are processed for courier handover
• Monitor status updates between LMS and couriers to ensure they are accurate and relevant by analysing the daily courier reports
• Manage key suppliers’ performance
• Monthly billing and reporting to clients
• Prepare relevant management and client reports as required
• Provide regular feedback to primary customers with regard to new or different services
• Ad hoc analysis to assist client or OTD with trends or in preparations for new initiatives
• Assist Transport Manager with specific functions and initiatives
• Streamline and add value to existing processes

• Post-matric qualification
• BCom Hon or BCom Logistics degree
• Minimum of 10 years’ administrative experience in a transport environment
• Proficiency in relevant software packages and applications (Microsoft)
• Knowledge of the transport and courier industry (Air, Road and Sea Freight)

Skills and Competencies
• Customer Service orientation
• Project management skills
• Problem solving, analytical ability and logical thinking
• Organisational, administrative and negotiation skills
• Excellent written and verbal communications skills
• Time-management skills